Midwestracquetsports Reviews

Midwest Sports sends you package to the wrong address. I saw that the address was wrong on the Pay Pal confirmation email. I sent an email to Midwest Sport telling them that the address was wrong, And them never sending a shipment conformation email. They tell me that the email provided is not monitored but they can have the package retrieved. After waiting days to have this done and no contact or update from them. They say they did everything they are going to do and that I would have to make a new purchase.

There customer service is horrible they don't care about the customer only about taking your hard earned money!

I bought tennis shoes from Midwest Sports and they were too small so I sent them back for a refund. They received them 5 days ago and still have not acknowledged receipt. Fortunately I have a tracking receipt. Why did they remove funds from my credit card account immediately when I purchased the shoes but it's taking them so long to return the funds? There is something seriously wrong with a business that delays refunds like this. I will never purchase anything from them again.

I returned a pair of shoes on 8/17/20. The returns department says I will get a refund in 7-10 days. I called on 27 and three times following that day. No one returend my calls. Then I went in as if I was placing an order. The guy gave me a nonsense story about post office and said they meant 7-10 business days. Now its over that time still no refund. I have bought thigs before but this was the first time returning stuff. Horrible, third rate company. I will get my money back whatever it takes and then its farewll this joke of a company. -5 stars.

Most of these complaints seem to be focused on returns. I suggest you demo at your local store and order from the website when you KNOW what you want. I ordered a pre-strung racquet that showed up the next day! My wife also ordered a racquet for me that needed stringing, took about 5 days to get to us, but really not that big of a deal. 5 days is still pretty darn fast if you ask me. When she did call to speak to customer service they were very friendly and helpful.

Strung a new racquet with 3 knots all over the place, order was late by 1.5 weeks when they advertised 2 day shipping. Customer service is non existent - stay away even though there pricing looks competitive, you will pay with time and money in the end.

Will never ever buy anything from this company. I have the same complaint as so many others regarding returning a tennis racquet: store credit only, minus shipping fees, hidden charges, etc. Wish that I had read all the bad reviews before purchasing a racquet here... the worst customer service also. Clever they are, they only post good reviews on their website... terrible.